Ordering/FAQs

Who we are:

Read more about Kaiju Closet here!

If you have any questions for us, please email us at kaijucloset@gmail.com.

Payment Methods:

We accept credit cards as payment through Square. Our website is secured with SSL (you should see “https://” when you are on our site), and your payment information is not stored on our website.

Returns or Exchanges:

All sales are final and returns are not accepted.

For orders that arrive damaged due to overly rough handling by the postal service, or for lost packages, you will need to make a claim through USPS. We’re happy to help with this process.

For orders that are defective, incorrect, or damaged due to the error of Kaiju Closet, we will exchange the product for a new one, only if the same item is still available. If the item is opened, missing pieces (such as bag, header card, etc.), or shows wear, it will not be returnable.

Unless stated otherwise, all items on this website are One of a Kind creations. They are handmade or hand painted, and may have small issues or defects due to the nature of this customized product.

Shipping:

We package the items extremely carefully and ship via USPS or UPS to the US, and USPS to international destinations.

Safety and Adult Collecting:

These items are intended for purchase by Adult Collectors only. Those who purchase from our website have confirmed that they are 18 years or older. Our products are custom made, one of a kind collectables that are for display purposes only, and are not to be played with.

Please take care when handling them. Take care not to pinch your fingers in the joints. Use caution when unpacking them, and throw away all excess packaging. Keep pets and children away from the bags and other small parts.

Handmade or Customized Items:

All figures and creations seen on this website were handmade, hand painted, or hand customized. All resin pieces are hand casted by the artist. All pieces are checked over for issues, but it’s possible small bubbles, scratches, etc. may exist on the figure.